Your Contribution

This position will lead the governance function for the North Queensland networked hub model (networked hub). Various functions of the networked hub will be provided by external stakeholders, and the team will work closely with all stakeholders to support the governance function. The networked hub will enhance the local DFV immediate responses for victim-survivors and strengthen referral pathways across the Local Governance Areas (LGA) of Townsville City, Burdekin, Hinchinbrook and Palm Island. The governance function provides strategic oversight of the networked hub. The function will monitor the overall progress of the model, identify trends and emerging issues to ensure the model works effectively and efficiently for victim-survivors. This will ensure that practitioners are supported in their roles to deliver safe and effective outcomes for victim-survivors.

The Governance Lead is responsible for strengthening cross-sector governance arrangements, convening and chairing governance forums, guiding evidence-informed decision-making, managing escalation pathways and ensuring governance processes are culturally safe, trauma-informed, accountable and aligned with legislative, policy and practice requirements.

A key focus of the role is maintaining strong, trusted and productive relationships with the external stakeholders involved in the networked hub, including partner agencies, government departments, specialist services, community organisations and other contributors to the service response. These relationships are critical to ensuring shared accountability, clear communication, timely escalation of issues, coordinated referral pathways and consistent practice across the network. By actively building and sustaining these partnerships, the Governance Lead will support a connected, culturally safe and trauma-informed response that places the needs, safety and voices of victim-survivors at the centre of governance and service improvement.

Duties & Responsibilities

· Provide strategic oversight of governance systems, structures and processes across the relevant service model, ensuring effective coordination, accountability and alignment with organisational priorities.

· Convene, chair and lead governance meetings, ensuring clear agendas, purposeful discussion, timely decisions and accurate recording and follow-up of agreed actions.

· Lead cross-sector discussions with internal teams, partner agencies, funders and other stakeholders to support shared problem-solving, service integration and coordinated responses to community need.

· Build, maintain and strengthen constructive relationships with external stakeholders involved in the networked hub to support trust, shared accountability, clear communication and coordinated service responses.

· Promote effective information sharing, agreed escalation processes and collaborative problem-solving between partner agencies to address service gaps, risks and emerging issues across the networked hub.

· Manage escalation pathways for complex issues, risks, service barriers and system-level concerns, ensuring matters are appropriately documented, communicated and resolved.

· Guide governance decision-making using service data, quality information, stakeholder feedback and evidence-informed practice to support continuous improvement and model refinement.

· Ensure governance arrangements comply with relevant legislation, policy, funding requirements, practice standards, privacy and confidentiality obligations and TAIHS policies and procedures.

· Supervise, support and provide direction to the Data and Quality Officer and Project and Administration Officer, including workload planning, performance guidance and professional development.

· Promote culturally safe, trauma-informed and community-led approaches in governance discussions, stakeholder engagement and service improvement activities.

· Prepare and review governance reports, briefing papers and recommendations for the Director of Community and Youth Services and other relevant governance bodies as required.

To Apply:

Please read the current Position Description here.

You must submit the below documentation.

• CV/Resume
• One page cover letter detailing how you will achieve success in the position

Applications Close: Midnight – August 8th

Email: hr@taihs.net.au for more information