Your Contribution

This position will be employed within a team that supports the governance function for the North Queensland networked hub model (networked hub). Various functions of the networked hub will be provided by external stakeholders, and the team will work closely with all stakeholders to support the governance function. The networked hub will enhance the local DFV immediate responses for victim-survivors and strengthen referral pathways across the Local Governance Areas (LGA) of Townsville City, Burdekin, Hinchinbrook and Palm Island. The governance function provides strategic oversight of the networked hub. The function will monitor the overall progress of the model, identify trends and emerging issues to ensure the model works effectively and efficiently for victim-survivors. This will ensure that practitioners are supported in their roles to deliver safe and effective outcomes for victim-survivors.

The Data and Quality Officer supports the Governance Lead by collating, analysing and reporting system-level data to inform governance discussions, service planning, quality improvement and evidence-informed decision-making. The role monitors demand trends, service gaps and agreed indicators; prepares clear governance reports and briefing information; supports quality processes; and contributes to continuous improvement and refinement of the service model.

Duties & Responsibilities

· Collect, collate and maintain accurate service, activity, outcome and quality data to support governance, monitoring and reporting requirements.

· Analyse system-level data to identify demand trends, service gaps, emerging risks, referral patterns, access issues and opportunities for service improvement.

· Track agreed indicators, measures and performance information, ensuring data is current, reliable and available to inform governance discussions and decision-making.

· Prepare clear, accurate and timely governance reports, dashboards, briefing papers and data summaries for the Governance Lead and relevant governance forums.

· Support quality improvement processes, including monitoring actions, reviewing trends, identifying improvement opportunities and contributing to model refinement.

· Work with internal teams and stakeholders to improve data quality, consistency, documentation and reporting practices across the relevant service model.

· Ensure data collection, reporting and information management activities comply with privacy, confidentiality, records management, funding, policy and organisational requirements.

· Provide evidence-informed advice and information to support governance discussions, service planning, escalation of system issues and continuous improvement.

· Promote culturally safe, ethical and respectful approaches to data use, reporting and quality improvement, recognising the importance of Aboriginal and Torres Strait Islander data sovereignty and community-controlled practice.

To Apply:

Please read the current Position Description here.

You must submit the below documentation.

• CV/Resume
• One page cover letter detailing how you will achieve success in the position

Applications Close: Midnight – August 2nd

Email: hr@taihs.net.au for more information